I am having troubles checking out my order or making a payment.
Please leave me a message HERE, or phone me at 604-815-8510, and I will respond to you asap Mon- Friday and I will make sure we get your order through.
What days are gifts delivered?
Gifts are delivered Monday through Friday with a daytime delivery window and an additional option for evening deliveries in Squamish from 5 - 7pm. You may choose the delivery window for local deliveries only on check out.
What are the gifting studio hours?
You may order online 24hrs/day, any day, from the comfort of your home. However the gifting studio itself is closed on Weekends and Canadian Holidays. The best time to reach Lindsay is Mon - Thursday from 10am to 2pm. The remainder of the time is reserved for curating all of your cheerful gifts!
How do I order gifts going to different addresses?
If they are being delivered within Squamish, you may just provide information in the delivery requests.
For all other locations, at this time, please simply check out each gift individually.
Can I have my gift delivered on an exact date?
For deliveries within Squamish - Absolutely! Simply choose one of the available dates when you choose local delivery.
For Deliveries to Metro Vancouver, Whistler & Pemberton - Yes! As long as you choose the $20 delivery option which is via Sea to Sky courier. If you choose the $15 - 2 to 3 business day option, your gift will be delivered within that time frame.
Remainder of BC & Canada - Your gift is sent via courier and will be delivered within the delivery time frame suggested at checkout. Please note that with #2020 being as it is, shipping may be delayed during the holiday season.
Can I place a custom gift order?
Yes! However, things have changed a bit in #2020, so all custom gift orders less than 5 gifts must be ordered directly through my website by either creating a custom gift HERE, or you may order a signature gift and "Add On" products by using this tool HERE.
If you are ordering 5 or more gifts, you may CONTACT ME if you need assistance.
Tip on ordering for Squamish Delivery Addresses - please accept the address with the postal code that google maps suggests. Often, your recipient will provide you their P.O. Box postal code instead of their street address postal code as these codes are different.
What address and phone number should I put for my recipient?
* I am unable to delivery to P.O. Boxes.
Please ensure you include an actual physical delivery address and phone number where someone will be able to receive the gift during daytime hours between 9 -5. Evening deliveries are an additional option in Squamish from 5 to 7pm.
If your recipient resides in a condo or apartment then their phone number then their phone number is required, Pleas DO NOT provide your phone number as this may delay delivery and incur a re-delivery charge.
* A person aged 19 or over MUST be present to receive a gift with liquor. A gift containing liquor will NOT be left at the doorstep. No exceptions. Failure to provide a delivery date and address with someone home or at work, that will be available to receive a gift containing liquor, will be charged a re-delivery fee if required to arrange for a re-delivery.
What if no one will be home to receive the gift?
If no one is home to receive a gift not containing liquor, then the gift will be left in what would be considered a safe place at their door and is no longer the responsibility of the courier.
For condos & apartments etc., we are unable to leave a gift at the door. So make sure your provide your recipient's phone # to arrange delivery.
May I send a plant or liquor?
You may include a plant or liquor to Metro Vancouver Area, Squamish, Whistler & Pemberton. If doing so, you MUST choose the $20 delivery option as these gifts are sent with care via Sea To Sky Courier and not the regular courier service.
Do you offer refunds?
Due to the time and care put into curating each individual gift, pure gift boxes does not offer refunds once the gifts has been shipped or delivered. If an item arrived broken, please email a photo within 1 week of receiving the gift to arrange for a replacement of the individual product. Email email@example.com
When should I order in order for my gift to arrive before Dec. 25th?
Being #2020, I highly suggest your order now as supplies will be limited and there may be delays in shipping that is beyond the control of pure gift boxes.
I will ship your gift as soon as possible, but gifts ordered after the following cut off dates may not arrive in time for Dec. 25th.
Metro Vancouver Area, Whistler & PembertonFriday December 18thSquamishMonday Dec. 21st
Lindsay @ pure gift boxes